Deliveroo Qatar Rider Support
Orders Change topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- How far could I have to travel to the customer or restaurant?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- What if I can't carry all the items in a delivery?
- How to deliver stacked orders?
- Is delivery priority given to certain riders?
I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you send a ‘leaving soon’ alert to their phone. 5 minutes after you’ve sent this alert you’ll be able to complete the delivery and leave their order in a safe place. Take a photo of the order in the rider app, and to protect the customer's privacy, be sure not to include any people’s faces or any other identity information in the photo.
