Selfie Checks To Keep Your Account Secure

Our priority is your safety and security, and that includes the security of your rider account and access to the rider app. So it's really important that we protect your account from anyone trying to access it without permission. 

In order to help keep your account secure and make sure no one else is trying to access it, we'll soon start asking you to take a quick selfie. The aim is to verify your identity and right to work as the account holder.

You can complete the check at any time by tapping the identity check banner on the Go Online screen. It only takes a few seconds to complete and is carried out by our trusted identity partner, Onfido.

Or if you prefer, you can request a manual check where one of our team will review your selfie and confirm if it's you – simply tap ‘Manual check’ in the app. This option will take a little longer, as our team will need to manually check your selfie, but you can continue going online during this process.

If for any reason your selfie can't be recognised, you can complete the check later. And if you still have any difficulty having your selfie recognised, you can request a manual review where one of our team will review your selfie to confirm if it's you.

If your identity has not been successfully verified, you'll be unable to go online until you complete the check.

Your selfie will be compared to the selfie or photo ID you submitted during your initial identity check.

The aim of these new identity and right to work checks is to help keep your account secure, and ensure you can continue to enjoy the work that we know you value. If you have any questions about these new checks contact your agency or get in touch with our Rider Support line on +974 44196558 from Monday to Thursday from 11 a.m. to 5:30 p.m.